Experience Waiting Time in Hospital

My experience related to waiting for fitness services was when taking my mother who was sick to the Generic Area Hospital. Meanwhile my mother suddenly complained because she was sick, coincidentally when she said it was 23.00 WITA. Because my mother felt that she was too sick, in the end my father and I decided to take her to the hospital. Arriving at the hospital at around 23.45 WITA, we were immediately greeted by the nurse who was right on duty at the Igd, we were immediately directed to the treatment room to be examined first, this surprised me because usually I have to take care of more than one administration first , but in fact they prioritize service to patients. After being examined, I saw more than one patient also starting to arrive with various complaints they were experiencing. The treatment given was the same, that is, they were immediately greeted and given service first. The first impression that I felt was good regarding the problem while waiting for the patient during the first time visiting the Hospital. After several inspections by the doctor and nurse on duty temporarily, my mother was advised to stay in the hospital for 3 days. Because it was late at night, my mother was asked to rest, when we were asked to complete administrative matters the next day.

At noon at 12.30 WITA the next day, we went to complete administrative matters as requested by the officer. We also get administrative management together smoothly. As usual, we were given a queue number, because at that time there were already many patients and their families were also waiting in line. The queue that we feel can still be said to be not very long, although it cannot be said to be very fast either, because there are only two counters provided and having to serve tens or even hundreds of people every day will likely feel inefficient from the patient and family point of view queue and for the officer himself. I think it would be better if the hospital provides additional counters to anticipate these things. Administrative services are a significant indicator of influencing patient satisfaction, when services involving patient administration are handled directly and in a straightforward manner, patient satisfaction will also increase (Quality et al., 2015).

5. Law Number 36 of 2014 concerning Health Workers (State Gazette of the Republic of Indonesia of 2014 Number 298, Supplement to the State Gazette of the Republic of Indonesia Number 5607);

6. Government Regulation Number 47 of 2016 concerning Health Service Facilities (State Gazette of the Republic of Indonesia of 2016 Number 229, Supplement to the State Gazette of the Republic of Indonesia Number 5942);

7. Government Regulation Number 24 of 2018 concerning Electronically Integrated Business Licensing Services (State Gazette of the Republic of Indonesia of 2018 Number 90, Supplement to State Gazette of the Republic of Indonesia Number 6215);

8. Regulation of the Minister of Health Number 64 of 2015 concerning Organization and Work Procedure of the Ministry of Health (State Gazette of the Republic of Indonesia of 2015 Number 1508) as amended by Regulation of the Minister of Health Number 30 of 2018 concerning Amendment to Regulation of the Minister of Health -3- Number 64 of 2015 regarding the Organization and Work Procedure of the Ministry of Health (State Gazette of the Republic of Indonesia of 2018 Number 945);

9. Regulation of the Minister of Health Number 24 of 2016 concerning Technical Requirements for Hospital Buildings and Infrastructure (State Gazette of the Republic of Indonesia of 2016 Number 1197);

10. Regulation of the Minister of Health Number 34 of 2017 concerning Hospital Accreditation (State Gazette of the Republic of Indonesia of 2017 Number 1023); 11. Regulation of the Minister of Health Number 31 of 2018 concerning Applications and Facilities, Infrastructure and Medical Devices (State Gazette of the Republic of Indonesia of 2018 Number 1012); DECIDE: To determine:

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