The Ministry of Education and Culture Wins the 2022 Public Service Standard High Compliance Award

The Ministry of Education, Culture, Research and Technology (Kemendikbduristek) again won an award and was included in the top ten in the 2022 Public Service Standards High Compliance Predicate in the competition category with a score of 89.88. Secretary General of the Ministry of Education and Culture, Suharti said he was proud and happy with the achievements achieved by the Ministry of Education and Culture at the end of 2022.

“This award is a form of the state’s presence in providing services to the public, especially in the fields of education, culture, research and technology,” said Suharti when confirmed after receiving the award in Jakarta, Thursday (22/12).

Suharti hopes that this appeal with the large family of the Ministry of Education and Culture will https://www.leanbento.com/ be a motivation to continue to remind the professionalism of public services in the future. “Of course this is a motivation for our ranks at the Ministry of Education and Culture to provide the best service to the community,” he said.

Meanwhile, in his report, the Chairman of the Ombudsman of the Republic of Indonesia (ORI), Mokhamad Najih said that the approval of this public service provider was given to appreciate the efforts of courts, institutions, provincial governments and district/city governments in meeting public service standards based on Law Number 25 2009 concerning Public Services. “This assessment is actually part of the implementation of a national priority program that is the duty of the Ombudsman, especially in the field of preventing maladministration,” said Najih.

Najih also said that this public service assessment aims to identify the level of competency of public service providers, identify the adequacy of service facilities and infrastructure, identify compliance with public service standard components, and identify complaint management within public service delivery agencies.

“This assessment was carried out independently by the https://www.aqilahnews.com/ Ombudsman without involving third parties as an effort to obtain an objective, independent and transparent assessment,” said Mokhamad Najih.

Mokhamad Najih continued, this assessment used a quantitative approach with survey data collection techniques in the form of interviews with service providers and the public through observation of physical appearance and proof of supporting documents for service standards.

As a form of efforts to develop oversight of public services in 2022, continued Najih, the Indonesian Ombudsman developed the assessment method used. In addition to the competency of the organizers of fulfilling service standard facilities and infrastructure and managing complaints, this assessment also uses a measurement method.

There are four dimensions of the method of measuring the quality of public services, https://www.pandorasale-uk.com/ namely the input dimension, the process dimension, the output dimension, and the impact dimension. The input dimension consists of the implementation competency variables and the fulfillment of service facilities and infrastructure. While the process dimensions include service standard variables.
The output dimension https://dorsetebikecentre.co.uk/ includes public perception variables as service users based on personal knowledge and experience regarding the transparency of service standards in each service unit. Meanwhile, the impact dimension consists of the variables of managing the fulfillment of complaints, fostering complaints management, mechanisms and procedures for managing complaints, and information on complaint resolution.